SUPPORT

SUPPORT

Return / Exchange

If you would like to return a package that has been delivered to us, please contact the merchant and request a pre-paid return label.

Request Return

Split A Package

You can split a package into two or more packages. Simply fill out a request form and any specific instructions on how you would like the products split.

Request Split Package

Insurance

If your package arrives to you damaged, broken, missing any items – or doesn’t arrive at all – please fill out this form to file a claim with DELIVERED.

Request Insurance

CONTACT US

Working hours

MON – FRI, 9AM – 6PM GMT+9

What is Delivered?

We are a parcel forwarding service.
We provide our customers with a Korean address
(a suite in our warehouse), which allows them
to shop at online retailers who require a
South Korean shipping address and consolidate
packages.

What is your Buy for Me service?

Some Korean retailers will not let you buy
their products without a Korean credit card
(or a Korean account with payment companies
like PayPal). In these cases, we can buy
these products for you!

Please include your suite number to help speed up the process!
Click or drag a file to this area to upload.
Please attach a screenshot that you need our help.
jpg, jpeg, png, and gif only

CONTACT US

Working hours

MON – FRI, 9AM – 6PM GMT+9

What is Delivered?

We are a parcel forwarding service.
We provide our customers with a
Korean address (a suite in our
warehouse), which allows them to
shop at online retailers who require
a South Korean shipping address and
consolidate packages.

What is your Buy for Me service?

Some Korean retailers will not let you
buy their products without a Korean
credit card (or a Korean account with
payment companies like PayPal).
In these cases, we can buy these
products for you!

Please include your suite number to help speed up the process!
Click or drag a file to this area to upload.
Please attach a screenshot that you need our help.
jpg, jpeg, png, and gif only