Insurance Claim

Disclaimer

  • DELIVERED only covers up to $100 for a package (this includes shipping costs) and will reimburse in the form of CREDIT.
  • Carriers NOT covered under DELIVERED insurance: DHL, FedEx, Boxberry, Qxpress, K-post.
  • Additional Insurance will also be reimbursed in the form of DELIVERED Credit.
  • DELIVERED reserve the right to deny any claim if all the of the required information is not submitted.
  • Shipping costs reimbursement is based on the weight of damaged items.

Required Documents

To process the claim all of the following items must be provided:

  • Name and Email Address
  • Suite Number and Package Number
  • Reason for Claim
  • Picture of Damaged Items
  • Pictures of Outer Packaging the items where shipped in and Inner packaging.
  • Picture of Shipping Label
  • A detailed list of all damaged or missing items (including item numbers).
  • Weight of Package and Weight of Damaged Item (not always required but very helpful to submit.)

*Important
Please, submit the form either in English or Korean. Otherwise, it may take significantly longer to process your request.

Only check "Yes" if you PURCHASED additional insurance
Please select multiple if necessary or if unsure which best applies

1. These fields have to be fulfilled if you want to make a claim for the missing item(s).

Click or drag a file to this area to upload.
Click or drag a file to this area to upload.
List missing items and how many of each
Provide the weight of the entire package when you received

2. These fields have to be fulfilled if you want to make a claim for the damaged item(s).

Click or drag a file to this area to upload.
List damaged items and how many of each
Provide the weight of the damaged item(s)

Insurance Claim

Disclaimer

  • DELIVERED only covers up to $100 for a package (this includes shipping costs) and will reimburse in the form of CREDIT.
  • Carriers NOT covered under DELIVERED insurance: DHL, FedEx, Boxberry, Qxpress, K-post.
  • Additional Insurance will also be reimbursed in the form of DELIVERED Credit.
  • DELIVERED reserve the right to deny any claim if all the of the required information is not submitted.
  • Shipping costs reimbursement is based on the weight of damaged items.

Required Documents

To process the claim all of the following items must be provided:

  • Name and Email Address
  • Suite Number and Package Number
  • Reason for Claim
  • Picture of Damaged Items
  • Pictures of Outer Packaging the items where shipped in and Inner packaging.
  • Picture of Shipping Label
  • A detailed list of all damaged or missing items (including item numbers).
  • Weight of Package and Weight of Damaged Item (not always required but very helpful to submit).

Only check "Yes" if you PURCHASED additional insurance
Please select multiple if necessary or if unsure which best applies

1. These fields have to be fulfilled if you want to make a claim for the missing item(s).

Click or drag a file to this area to upload.
Click or drag a file to this area to upload.
List missing items and how many of each
Provide the weight of the entire package when you received

2. These fields have to be fulfilled if you want to make a claim for the damaged item(s).

Click or drag a file to this area to upload.
List damaged items and how many of each
Provide the weight of the damaged item(s)